How long will it take for my item to deliver?
Once the order has been placed by the Customer, it will take approximately seven working days to be delivered.
How can I track my order?
A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.
How can I make returns or exchanges?
You are only eligible for a return or exchange if the item received in defective condition or if the item received is different from the ordered item. To start a return, you can contact us at contact@alannajewelry.com.
How do I care for my jewelry?
Simply make a solution with warm water and a few drops of detergent. Soak your diamond jewelry for about 10 to 15 minutes. Gently scrub your jewelry with a very soft toothbrush and then rinse under warm running water. And finally, pat dry with a lint-free cloth.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.